How long will my tent last if used in hot and sunny climates?

All synthetic fabrics will fade over a period of time. This is caused by ultraviolet rays from sunlight and atmospheric pollution. If you are planning on using your tent in strong, prolonged sunlight, we recommend treating the flysheet of your tent with a good solar proof concentrate like Nikwax Tent and Gear Solar proof.

Solar proof concentrates can double the effective life of the tent fabric by reducing UV damage.

 

Ultra Violet radiation will eventually cause a weakening of all synthetic fabrics. The weakening can be very dramatic and is dependent upon the frequency of use and the conditions of during use. Increasing loss of the ozone gases in the atmosphere will increase this kind of degradation as less UV radiation is reflected by the atmosphere. With normal weekend and holidays use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then we recommend treatment with a solar proof concentrate as discussed previously as well as seeking a site which is as shaded as possible. The better the tent is looked after the long will be its life. As UV degradation is a natural characteristic of synthetic fabrics, it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being reproofed. Always follow relevant proofing manufactures instructions when reproofing your tent.

Can I buy products directly from you?

 

Yes, all of our products are available through our website www.somersetcamping.co.uk

You are also welcome to come and visit us at our store in Blackdown Garden Centre

Seam Sealing my Tent?

Most seams on your tent flysheet have been seam taped during manufacture. However, it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may therefore, in some circumstances, be necessary to manually seal certain seams. Should you find any "drips" or "wicking", first locate the exact position where water is penetrating the flysheet.

Remember this may be at a higher point than the drip, as the water may roll along the inside of the flysheet until it finds a place to "pool" and form a drip. Once the point of the water ingress is found, note this position and apply sealant to the seam on the outside of the flysheet. It is best to test any sealant on a small inconspicuous area of your tent prior to proceeding. The flysheet should be clean and dry before the sealant is applied. Work the sealant well into the stitch holes and the sewing thread around the water ingress.

We recommend sealing the seam at least 5cms above and below the point of water ingress. Please note that due to the "wicking effect" you may find that water penetrates seams that have been tape sealed. Water can, in some circumstances "wick" along the sewing threads which run under the seam tape. So, it is very important to work the sealant well into the stitch holes and thread in that area to prevent water soaking into the sewing thread itself. On no account should the "teeth" zips on the flysheet or inner-tent be sealed.

 

Do not over apply the sealant building up a thick layer of sealant. Over application can leave "bubbles" of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these "bubbles" in place, the bubbles will burst and glue your tent together. Please allow at least 48 hours for the sealant to cure. The tent should never be packed away until the sealant is completely dry.

Application of Tent and Gear Solar Proof

All Khyam Tents have a double polyurethane coating on the inside of the flysheet. This coating varies depending on model but all models well exceed British water proof standards. To further enhance the water proof qualities of flysheet fabrics, the outside of the flysheet is also coated with a water-resistant coating which makes rainfall bead up and run quickly off the flysheet. In time, this coating will reduce and will need replacing.

 

Therefore, if you are considering applying Tent and Gear Solar Proof to your flysheet, we recommend using your tent for a few trips to allow the water-resistant level to drop before application. Application of the Tent and Gear Solar Proof from new will fail as water-resistant coating will prevent the adhesion of the Tent and Gear Solar Proof. For further instructions and advice on application of this, please see product instructions on the reverse of the packaging.

I do not live in the UK, could you tell me how I can order your products?

 

All our products are available via our website www.somersetcamping.co.uk. However, it is best to contact our sales department to check out carriage costs. You can do so by emailing to info@somersetcamping.co.uk.

I believe my product if faulty, what do I need to do?

 

Please contact our Spares and Repairs Department by calling on 0800 170 7701 (option 1/spares and repairs).

What does my product guarantee cover?

You have a 12-month product guarantee, from date of purchase, will cover component, material, or manufacturing faults which have occurred during normal recreational usage. The guarantee excludes fair wear and tear, accidental damage and damage resulting from acts of nature, improper care, or use. Your statutory rights are not affected.

 

We strongly recommend that you take out a comprehensive Camping Equipment Insurance Policy to cover all your camping equipment.

How do I clean the tent and inner-tents?

 

DO NOT machine wash or tumble dry as this will damage the waterproofing. The inner can be washed in non-detergent soap flakes, or with special products available from your local retailer. The flysheet should be sponge cleaned with warm water only, or cleaned with special products available from your local retailer. Please contact your local retailed for advice.

I would like to purchase a replacement inner-tent. Where can I buy this from?

 

Please contact our Spares Department to see if we have any inner-tents available for your model of tent. You can do so by calling 0800 170 7701 (option 1/spares and repairs).

Am I able to re-proof my tent?

 

Outdoor retailers offer products for re-proofing your tent. Please contact them for advice.

I would like to see a tent on display before I make a purchase.

To make choosing your tent as simple and easy as possible we have invested in both internal and external 360-degree video and still footage for most our range. Why not check out these interactive features first from the comfort of your armchair. If you still would like to see a tent up on display, you are more than welcome to visit us at Blackdown Garden Centre.

Where can I get a copy of the tent instructions?

 

We have added copies of the tent instructions to our website. Please use our search facility (top left) to search for your tent. If instructions are available, you will see the instruction logo.

My Khyam Quick-Erect tent has inverted. What do I do?

 

Full instructions are available to help you easily re-invert your tent. Please email us on info@somersetcamping.co.uk so we can forward you a copy.

Can any of the Motordome or Driveaway models be fixed by straps over a VW Campervan or similar size vehicle, rather than having to fix via the awning rail?

There are numerous different ways to connect our awnings to your vehicle.

The best fit can be achieved using the awning rail, but the vehicle must be lined back up again after driving away. Having said this, the alignment can be easily marked by placing a brightly coloured "domed" peg into the ground directly next to the base centre of each tyre on this side of the vehicle. The domed pegs pose no threat to the tyres and can be easily seen and driven up to. This way the fit of the awning to the vehicle will be much better than with straps.

You can use straps to connect your awning to your vehicle so long as you do not have a pop top. To do this you would need to use one of our Kador Convertors which is a 3m section of awning piping/Kador and along the length there are 5 webbing loops to which guy ropes or straps can be secured. The Kador Convertor can then be attached directly to the awning using the Figure of 8 Strip provided with most our awnings. Then the awning can be tied or strapped to the vehicle. We would also recommend that the guy ropes/straps are connected to roof bars/racks and not allowed to contact directly with the paint work of the vehicle. Natural movement of the guy ropes/straps may mark/scratch the vehicle. With this method, after driving away you will not need to line your van up perfectly with the awning.

The third method would be to use one of our Pole and Clamp Kits in conjunction with a series of Sucker Clamps. This way the lining up process is not so critical as the awning is connected up to suckers that you stick to the roof of your vehicle and then run the connection pole through the sleeves of the awning and "eyes" of the suckers.

 

Having exhibited our awnings on numerous vehicles including a VW's and VW size vehicles we would recommend using the awning rail to connect as the fit is much better and the lining up is made easy with the help of the domed pegs.

What should be the height and width of the tunnel on my Motordome, so that it attaches correctly to my Motorhome or Camper?

 

The connection tunnel on our Motordome's and Driveaway's can be made to fit numerous sizes of vehicles by simply adjusting the amount of fabric which is in the roof section. This can be done by cutting the sections of Figure of 8 Strips supplied with your awning to a specified "total" length. For example, the higher the connection point is from the ground, the less fabric will be in the roof section. For more information on this please click on "additional pictures" on any of the Motordome or Driveaway products. This will bring up a simple instructional chart, which can be used to calculate the correct length of Figure of 8 Strips for your vehicle.

How can I reduce the condensation on the inside of my tent?

 

A common problem experienced by many campers is condensation. This is caused by moisture in the atmosphere forming beads or droplets of water when coming into contact with a cold surface. This may form on the walls of the inner-tent, but more likely on the inside of the flysheet. Condensation can also occur on the groundsheet of the tent particularly under air mattresses, bed rolls, and other equipment. The use of Khyam original stone protection sheets may help to reduce the problem and will help to protect the sewn-in groundsheet. Always ensure that the Stone Protection Sheet does not protrude the edge of the flysheet. The storing of wet clothing and other wet articles inside the tent will also increase the likelihood of condensation. To reduce condensation as a whole, never cook in your tent and ensure that the tent is well ventilated at all times by using either the flysheet mesh vents if applicable and/or the mosquito net doors on the inner-tent.

The flysheet of my tent has faded and become brittle. What can I do?

 

 

All synthetic fabrics will fade over a period. This is caused by UV rays from sunlight and atmospheric pollution. The weakening of fabric, which can be very dramatic, is dependent upon the frequency of use and the conditions during use. Recent loss of the Ozone Layer will increase this degradation. With normal weekend and holiday use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then it would be wise to seek a site which is as shaded as possible. The better the tent is looked after the longer will be its life. Because of this it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being re-proofed. Always follow relevant proofing manufacturer's instructions when proofing your tent.

I can see drips of water forming on the inside of my flysheet. How can I stop this?

Most seams on your tent flysheet have been seam taped during manufacture. However, it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may, therefore, in some circumstances be necessary to manually seal certain seams with the sealant provided. Should you find any "drips" or "wicking", first locate the exact position where the water is penetrating the flysheet. Remember, this may be at a higher point than the drip, as the water may roll along the inside of the flysheet until it finds a place to "pool" and form a drip. Once the point of the water ingress is found, note this position and using the brush provided with the sealant, apply the sealant to the seam on the outside of the flysheet. The flysheet should be clean and dry before the sealant is applied. Work the sealant well into the stitch holes and the sewing thread around the water ingress.

We recommend sealing the seam at least 5cms above and below the point of water ingress. Please note that due to the "wicking effect" you may find that water penetrates seams that have been tape sealed. Water can, in some circumstances "wick" along the sewing threads which run under the seam tape. So, it is very important to work the sealant well into the stitch holes and thread in that area to prevent water soaking into the sewing thread itself. On no account should the "teeth" zips on the flysheet or inner-tent be sealed.

 

Do not over apply the sealant building up a thick layer of sealant. Over application can leave "bubbles" of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these "bubbles" in place, the bubbles will burst and glue your tent together. Please allow at least 48 hours for the sealant to cure. The tent should never be packed away until the sealant is completely dry.

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