Delivery Information

Delivery notice for October 2019
Between 15.10.19 and 20.10.19 the whole Khyam team will be attending the NCC Motorhome and Caravan Show at the NEC. Due to this we will not be dispatching your orders within this time. Upon ordering you will be given an estimated delivery timeframe but for an exact idea it will be best to contact us in the week commencing 21.10.19. We will appreciate your understanding and patience at this time as the team will be very busy, but we will do our best to ensure orders are not delayed. The below timeframes will be effective from 21.10.19.

UK 1-2 Day Delivery
Sent on a trackable service with APC or TNT, depending on what products are ordered. You will receive a tracking link from our courier via email once they have received your items. All orders placed before 13:00 Mon-Fri can be expected to be delivered 1-2 working days later. Those placed after 13:00 may extend to 2-3 working days for delivery. Orders placed between 13:00 Friday and 12:59 Monday are dispatched Monday. Delivery is made between 08:00 and 18:00, and a signature must be acquired so please be sure someone will be at your chosen delivery address. 

UK 3-5 Day Delivery
Sent on a trackable service with APC or TNT, depending on what products are ordered. You will receive a tracking link from our courier via email once they have received your items. All orders placed before 13:00 Mon-Fri can be expected to be delivered 3-5 working days later. Those placed after 14:00 may extend to 4-6 working days for delivery. Orders placed between 13:00 Friday and 12:59 Monday are dispatched Monday. Delivery is made between 08:00 and 18:00, and a signature must be acquired so please be sure someone will be at your chosen delivery address. 

Super Economy Delivery
Sent on a trackable service. All orders placed before 13:00 Mon-Fri are dispatched the same day and can be expected to be delivered within 7 calendar days. Those placed after 13:00 are dispatched the next working day and so may extend to 4-6 working days for delivery. Orders placed between 13:00 Friday and 12:59 Monday are dispatched Monday. Delivery is made between 08:00 and 18:00, and a signature must be acquired so please be sure someone will be at your chosen delivery address. 

Royal Mail Signed For 1st Class Delivery
Sent on a trackable service which requires a signature upon delivery. Royal Mail aim to delivery your order the next working day, including Saturdays. We can only send particular items with Royal Mail due to the size and weight restrictions. If your order is eligible for this service it will show on your basket page.

Royal Mail Signed For 2nd Class Delivery
Sent on a trackable service which requires a signature upon delivery. Royal Mail aim to deliver your order in 2-3 working days, including Saturdays. We can only send particular items with Royal Mail due to the size and weight restrictions. If your order is eligible for this service it will show on your basket page.

International Delivery
Sent on a trackable service with various couriers. We retrieve quotes from different couriers to be sure we are providing the quickest and most affordable service for our customer. You will be notified of the courier once your order is dispatched along with a tracking number. Generally, international deliveries are completed between 3 and 7 working days depending upon your location. For a more specific timeframe please contact us. 

Terms and Conditions
Orders will require a signature upon delivery and our couriers are unable to leave the order in a safe place or with a neighbour. Delivery will be attempted 1-3 times and if these prove unsuccessful, the items are either:
  1. Returned to us. At which point you will be subject to paying another delivery fee. Or;
  2. Returned to your local depot for collection by yourself. Details of which can be found via your tracking link and on the card posted through your door.

Due to this, we urge you provide a delivery address whereby someone will definitely be available to receive the items. We are able to delay your delivery if necessary; please contact us immediately to arrange this.

No orders are processed or delivered on Bank Holidays. 

For further information on free delivery, please click here.

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